Last night Streamyx disconnected at 12am sharp. My housemate and friends also couldn’t connect. So I called up 1300-88-9515 and spoke with customer support.
(Your call is important to us. Sorry, all our agents are currently unavailable… blah blah blah *muzak*)
Me : Hello.
Operator : Hello, good evening. This is xxxxxxxx. Thank you for calling Streamyx hotline. May I have your name, sir?
Me : J.
Operator asked for more identification. I gave her my full name and phone number.
Me : Yes. My connection was terminated at 12am sharp and I couldn’t connect since.
Operator : Okay, please give me a second.
…
Operator : Mr. J, do you have a splitter?
Me : Yes.
Operator : The splitter is the device that connects to your phone and modem.
Me : I know.
Operator : Now, try to unplug your phoneline from the splitter. This is to make a direct line from the modem to the wall socket.
Me : Okay.
Operator : If that doesn’t work, try unplugging all lines from the splitter, replug them back and try connecting again.
Me : Okay.
Operator : If that still doesn’t work, you can try replugging all the cables on the modem. Switch off your modem for 10 minutes. Turn it back on and try to connect.
Me : Okay.
Operator : If you still can’t connect, you may want to reinstall the modem driver. Restart your PC and then try again.
Me : Okay.
Operator : Please follow the steps mentioned and if you still have problems you may call us back for more technical assistance.
Me : Okay.
Operator : Is there anything else I could help you with, sir?
Me : No. That is all.
Operator : Okay, thank you for calling Streamyx hotline. Have a pleasant evening, sir.
Me : Thank you.
(End of conversation)
-_-”’
I wondered what will happen if I probed further.
Me : Okay.
Operator : And if that doesn’t work, you might want to purchase a new modem. Install the driver and restart your PC.
Me : Okay.
Operator : Maybe you need a new PC? Get one of our Streamyx-ready PCs at special prices! A promotion is available for current Streamyx customers.
Me : Okay.
Operator : If you still can’t connect, you might want to buy a spanking new computer table! It has not two, not three, not four, but five drawers!
-_-”’
Damn tulanED with Streamyx already. Considering switching to Jaring.
OMG. Jaring offering 1MBps wired connection at RM79 permonth!
But Melaka is not within their range of coverage.
Thank you for your interest. JARING Wired Broadband is not immediately available in your area now.
Sigh. I don’t wanna get stuck with Slowmyx. Help.
P/S : My connection was restored one and a half hours later. It was the longest 1 1/2 hours I’ve ever waited. Luckily Fabian downloaded Chibi Maruko. Or else I could die.